Return & Refund Policy

Returns

We do not accept returns or offer refunds for change of mind, incorrect purchases, or any reason other than a verified product defect or damage.

If you receive a product that is defective, damaged, or incorrect, please contact us at  support@cattyrelax.com  as soon as possible with your order number and photos of the issue so we can review your claim.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong product, contact us immediately at support@cattyrelax.com

Once we verify the issue, we will provide a full refund to your original payment method. Depending on the circumstances, we may also request additional information or photos to process your claim.

Non-Returnable Items

All items are considered non-returnable unless they are defective, damaged upon arrival, or incorrect.

This includes sale items, gift cards, custom products, personalized items, perishable goods, personal care products, hazardous materials, flammable liquids, and gases.

Exchanges

We do not offer exchanges. If you receive a defective or incorrect item, please contact us so we can resolve the issue appropriately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have statutory rights under applicable consumer protection laws, including a 14-day cooling-off period where required by law. These rights apply only to the extent required by applicable legislation.

Refunds

Refunds are not available for non-defective products or for changes of mind.

If we confirm that your product is defective, damaged, or incorrect, a full refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have any questions regarding this policy, please contact us at support@cattyrelax.com